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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Victor Sitima Managing Director and Archiford Zhuwanginyu Head of Customer Services want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Victor Sitima and Archiford Zhuwanginyu would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, Victor Sitima or Archiford Zhuwanginyu and let them know what you think. Please include your telephone number if you would like us to call you back!

Victor Sitima
Managing Director - Malawi


We are committed to providing great quality service and we strive to get it right first time, every time.
Should you have any feedback on our service quality please get in touch with us.

Email Victor Sitima

Archiford Zhuwanginyu
Head of Customer Service


“Your feedback is valuable to us and will help us to assist you better.”

Email Archiford Zhuwanginyu
Victor Sitima and Archiford Zhuwanginyu will ensure that your complaints are dealt with immediately and you’ll receive a response within six working hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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